Tenant Rights & Responsibilities

Treat all YML staff with respect
Treat other users of the service with respect
Care for YML’s property, including the grounds and gardens
Abide by the Terms & Conditions of the Residential Tenancy Agreement
Report to YML (as soon as practical) any repairs or maintenance issues at the property
Pay rent in accordance with the General Tenancy Agreement
Work cooperatively with staff
Respect the rights of your neighbours in accordance with the Residential Tenancies Act
Notify YML of any changes to your household income or size
Allow full access of the property to staff when required
Notify YML of any changes to your contact details
Inform YML if you are going to be absent from the property if it’s for more than 6 weeks
Not make changes to the property without the written consent of YML
Not carry out any business or trade at the property
When vacating the property, ensure the premises are left in the same condition as per the Entry Condition Report (fair wear and tear excepted)
Not sub-let the property

Provide secure, safe and affordable housing
Protect your rights and confidentiality by way of both policy and procedure
Offer a clear explanation of your rights and responsibility while using YML’s services
Provide a supportive, safe and secure environment
Empower you by encouraging and assisting you in the processes of decision making within the organisation
Consult you on decisions regarding your tenancy
Ensure potential clients are offered confidential assessment of their applications and have the application process explained
Treat all applicants and clients fairly and consistently
Where possible respond to your needs in a timely and flexible manner
Not discriminate on grounds of age, gender, religion, sexuality or disability
Respond to the individual and cultural needs of clients in an appropriate manner
Network with other services to provide a holistic approach to service delivery
Acknowledge the rights of clients to lodge an appeal or complain about a service or staff without fear of retribution
Provide you with the opportunity and information on how to complain about YML’s service or appeal decisions which have been made
Encourage clients to bring an advocate, support worker or interpreter to any meetings
Provide you with information regarding how YML operates and tenancy legislation
Allow you to have access to your files with forty-eight (48) hours notice